Exclusive Hidden camera investigation: Misleading sales tactics for Bell services (Marketplace)

Exclusive Hidden camera investigation: Misleading sales tactics for Bell services (Marketplace)


[♪] Erica:This is
your
Marketplace. Erica:We get a job on the
inside to learn the Bell sell.
Sales secrets revealed.They’re only paying us
for commission so they’re only paying us if we make sales. Erica:A special
Go Public/Marketplace
investigation how not to
get duped at the door.
[ ♪ ] [ ♪ ] Erica:We’re
going undercover.
We’re waiting for
the people to come out. Erica:Following door-to-door
sales reps selling
Bell Canada’s
latest home services.
We’ve heard a lot of complaints
so we’re doing something no
one’s done before.Getting one of our own hired
at a company that sells
Bell door-to-door.We want to learn for
ourselves why people
who buy in feel misled.[ ♪ ] Hello. Erica:Gary Gemus remembers
the front porch sales pitch.
Fibe had just come to the
area and that’s why they were calling on people. Erica:They’re
selling Fibe internet and TV.
Voice-over:Bell offers
blazing fast internet
and industry leading
security features
all on Canada’s largest
fibre optic network.
They were offering some
very good incentives as far as pricing was concerned. Erica:For TV,
internet and home phone,
Gary says the sales rep
guarantees a monthly price
of 145.90 for two years.I asked him, is there going
to be any increases and he said no, no, no, this is 145.90
and it’s going to be for the full 24 months. Erica:With that
guarantee, he signs up.
But his monthly bill does
in fact go up a few bucks.
It’s not the dollar
value, it’s the principle. If you say you’re
guaranteeing a price, you better back it up. Erica:Is Gary an isolated
case or are other reps selling
Bellmaking false
promises at the door?
[ ♪ ] Erica:We’re about
to find out.
Our undercover producer arrives
for door-to-door training.
She’s here to learn
all the sales tactics.
Mohamed Abdelhadiis the man behind Mox 1
business solutions,
a subcontractor
hired to sell
Bell. Do you know your intro?I hope so.Okay, let’s hear it. Erica:We
rehearse a sales script.
Producer:Because your
name is on my list,
you’re eligible
for fantastic deals.
Erica:Mohamed’s
making sure we know our lines.
Huge. -Producer:Huge deals.
-On-going.-On-going deals.
-Discounts.-Huge on-going discounts.
-You got it. Erica:We’re told to
stick to that training script.
You know what’s
really cool about this one, it works, and this
one is teachable. Everybody can make a
ton of money from it. [ ♪ ] Erica:The promise of
money is a big motivator.
Man:I do.Erica:The team is made
up of mostly 20 somethings.
Erica:With big dreams.Erica:With script in hand,
teams fan out to neighbourhoods
outside Toronto.Over seven days, we shadow
trainers day and night.
They hit hundreds
of homes a day.
Erica:Reps are
given leads by Bell,
names and addresses targeting
potentially new customers.
[ ♪ ] Erica:John Lawford is a
lawyer who heads up the public
interest advocacy
centre, a consumer watchdog.
We advise people to be,
you know, extremely careful at the door. Erica:He
agrees to watch along.
So if you’re game, let’s
take a look at what they say. Sure, great. Erica:First up,
the pitch on price.
Erica:Forever?Really?Gary’s price was guaranteed
too but his bill crept up.
He called Bell to find out why.They say, well, it’s in the
contract that we’re allowed to bill you if our
administration costs go up. And other incidents other
than the service itself. Erica:Yep, Bell says
prices are subject to change.
It’s in the fine print.Erica:A key detail Bell says
it requires customers be told
but Gary says it
was never mentioned.
Back on hidden
camera, same story.
Erica:Not once does our
undercover producer hear sales
reps reveal that
price could go up.
Your forever price or
the maximum price Bell
can ever charge you.Erica: A forever price?
Sounds like it’s– Yeah, I would interpret that
as being– going past say a two-year contract and into
another period of time. Erica: Is that problematic? Yes, because if their
contract comes in the mail and it says the price may change,
that’s — it’s contrary to what’s said at the door so
overall that can be enough to, you know, mislead a consumer. There have been many times where
the Competition Bureau of Canada has gone after companies for
talking about a guaranteed price for lifetime or forever. [ ♪ ] Erica:And it’s not
just the forever price.
Sales reps are also twisting
the truth about another deal,
a one-year promo discount.Erica:New customers get a
special discount for signing up
with Bell at the door.Because we are going
door-to-door though, what I’m going to do
for you is very simple. I’m going to give
it to you for about $131. Okay? I’m not gonna give it to
you for three months, nor am I gonna give it
you for six months, okay? But I will give it to
you for one year. Erica:And here’s the thing,
they also lead you to believe
you’ll be getting that one-year
discount year after year.
It’s part of their training.Erica:Sure enough,
out in the field.
Erica:But some ofBell’scall
centre employees contact us
warning they often can’t renew
those deals at the door so
sales reps shouldn’t be
making that promise.
It looks like they are
promising something that they can’t deliver. Yeah, it looks
that way to me too. That’s law school 101 is you
can’t guarantee the outcome of a negotiation, right, and it’s
unfortunate it looks like it’s being used to try to entice
people into a sale. Hello. Erica:When Gary
called to complain.
He says the customer service
rep confirmed he’s not the only
customer feeling duped.Customer service
basically responded in that, yes, I know, we’ve had some
issues with this situation where other people have not been given
the full story and dealing with the same situation. I said, well, I think it’s
up to Bell to honour what was basically told us at the door. Erica:But Bell won’t budge.He says the sales rep told
him you should have read
the contract.You can’t just put the
responsibility just on the consumer because the
consumer is relying on aBellrepresentative. Erica:Time to let you
in on another sales tactic.
We learn how to
sell you on speed.
One really easy
thing they can do, is if they ever do a
speed test on their phone, a hundred times out of–
like 99 out of a hundred times, their internet speed is not
what they’re paying for. [ ♪ ] Erica:Sure enough.In the field, the rep gets
this customer to test her
current speed.Erica:And it doesn’t
look good.
Erica:The rep
promises
Bellcan do better.What Bell is promising
you guys is this…
Erica:She’s sold on
speed, signs up with Bell.
Can you make those
speed guarantees? Interestingly,
most of the contracts, and I’ve looked at Bell’s, has
a clause saying there are many factors that affect your speed. Erica: How does
that sit with you? It’s an important factor,
speed is right after price, so it’s disturbing because I
think it can mislead somebody into signing up for
a contract, yeah. Erica:The high-speed pitch
worked for this home owner.
She got Fibe installed.So, do those promises stack up?Time for us to
make a house call.
Hi, Rhona.
Erica Johnson. Hi, Erica,
nice to meet you. -Come in.
-Thank you. Erica:We tell Rhona Carleton
about our undercover work.
What was it about the pitch
that you found appealing? We had some lagging
with computer speed, we thought we could
improve our computer speed. Erica:But when we take
a look at the actual pitch.
What I’m doing is
I’m going to bump —
Erica: Uh-oh. We lost signal…
[ Laughter ] Erica: ..on your wi-fi. That’s hilarious. Erica:We get the wi-fi back.This is your download speed.My download speed right now,
it’s like 50 times way better.
Erica:What was
her promise to you?
You’re going to get 50
megabytes per second and that was supposed to be the minimum. When the sales
rep came to your door, she got you to do a speed test. Let’s do one now, and see
what you’re getting. Okay. Erica:We use a
Google speed test,
same one the sales rep used.Oh, my. Oh, my. So, that’s interesting.3.18 is your download speed.So it hasn’t improved at all
according to the test she did at the door. Correct, yeah. This is not 50
megabytes per second. Erica: Belladvertises up to
a specific speed but the sales
rep went further, guaranteed a
minimum speed of 50 megabytes
per second.Do you feel misled? Absolutely. Erica:We know different
tests sometimes turn up
different results so Rhona
takes the Bell speed test,
too, the one
recommended on its own website.
Her speed is better but still
short of what was promised.
If you’re selling me 50
megabytes per second and I’m paying for 50
megabytes per second, that’s what I
should be able to get. So, meet your commitments. Erica:More
sales tactics revealed.
So let’s go downstairs and
see exactly what kind of setup we have down there. Erica:Promised fiberoptics.This is the wiring
coming in from outside. Erica:So where is it?And we go looking for answers.Hi, Mr. Abdelhadi,
Erica Johnson fromCBC.Erica:This is
your
Marketplace. Erica:The real deal
on your
Marketplace. [ ♪ ] Erica: Marketplaceand
Go Publicare teaming upinvestigating door-to-door
sales for Canada’s biggest
telecom,Bell.We’re tagging along
undercover to hear the pitch.
Erica:So far, sales reps are
misleading customers on prices.
And speed.This is not 50
megabytes per second. [ ♪ ] Erica:Another
sales tactic to sell
Bell?Emphasizing fiberoptics.Erica:Fiberoptics sure was
a selling point for Gary Gemus.
They mention that, you know,
it was fiberoptics and that that’s the best quality and
you’re going to get the highest speed from an
internet standpoint. Erica:So we ask to see
those fiberoptic cables.
This is the wiring. But inside, as you can see… Erica:It’s not
a fiberoptic cable.
It’s just regular copper.At the door, they said
we were getting fiberoptics. So, you know, there’s a major,
major issue that I think has to be addressed. [ ♪ ] Erica:So
what’s really going on?
In Gary’s neighbourhood,
fiberoptic cables only go to a
box on his street
called a node.
So this is where my
supposedly fiberoptics is going to my house. We are at least 300
feet from our house. Erica:From here, it’s old
fashioned copper wiring back
to his home.Meaning you can’t get
the same speed as an
all fiber connection.What they told me at
the door isn’t correct. I don’t have fiber
coming into the house, I have fiber at the road so I’m
not sure technology-wise if and when that’s going to be
available to me into my home or whether that’s just
marketing ploy that they have. Erica:So what’s the
impression being left
at the door?Our undercover producer
questions that because the rep
knows this neighbourhood
is just like Gary’s,
it’s not fiber
direct to the home.
CertainlyBellneeds to wake
up and come to the party and make sure that they deliver
what they say they’re going to deliver. Erica:We’ve sure got
questions for
Bellso wesay let’s talk.[ Phone Ringing ] After the tone,
please record your message. We’ve been trying for some
time now to get an interview with somebody fromBellto
talk about your door-to-door sales reps. Erica:Will Bell
ever answer our call?
Well, we wait to hear
back about an interview…
Our undercover producer’s
getting a pep talk with the
team heading back out
to sell
Bell. Erica:Mohamed Abdelhadi
runs Mox 1 door-to-door sales
reps for hire.He pumps up the team.[ ♪ ] Erica:The chance to make
good money is what enticed
Krys Weiss to join that
team two years ago.
I had the impression
that I’d be making roughly a thousand dollars per week. Erica:But there’s serious
pressure to sell to make that
kind of cash.They’re only paying us
for commission so they’re only paying us if we make sales. Erica:Mostly on commission,
working six days a week,
knocking on doors for hours.One of the first quotas that
we would have to do is basically we would have to hit
60 houses on a night. We’re setting our soul
outside of the door. And we have to do everything
that we can do to guarantee a sale for the company. Erica:To
guarantee that sale,
he was trained to literally
get a foot in the door.
I would just basically point
in front of a doorway and stick my hand in front of the
household so that they know that I want to get inside,
especially considering this is a very cold environment. Erica:In training, we’re
told to use the weather to
our advantage, too.They key between, like,
whether it can be a successful sale or not successful sale is
really stepping into the house. The one thing I like to do is
like if it’s cold outside or it’s hot outside, I’ll talk
just about the weather, I’m like hey, like,
it’s super cold outside, do you mind if we just step
inside so we don’t freeze to death. Erica:Out in
the field, it works.
Erica:For Krys, the
pressure to sell was too much.
After two months, he quit.He has a message for the
people he pitched at the door.
I have to take
responsibility for my actions.I want to apologize
for misleading them.
So not talking to them about
the fine print that’s going
that’s in the contract.And that was a big
issue that I have, and I really want to say sorry. Erica:Coming
up, we catch up…
Is he coming this way?..with the man behind
those reps selling
Bell. Well, please tell us what
you say to customers who feel misled. Erica:This is
your
Marketplace. Erica:Telecom tricks
on your
Marketplace…Caught on camera.Misleading pitches.The maximum price
Bell
can ever charge you — Erica:On prices,
promos and speeds.
Hi there,
how’s it going today? All right. Erica:Consumer advocate
John Lawford says it’s
time for change.If this is a
widespread practice, it means Canadians are getting
ripped off at the door in quite a big way, and the question
would be whether anybody’s ever going to do anything about it. [ ♪ ] Erica:We’re still waiting
for an on-camera interview
withBell.A spokesperson keeps telling
us he’s working on our request.
Man:There’s a black SUV
just on the other side.
Erica:How about
the boss behind
those door-to-door sales?Bill, is he coming this way?The man who trained us,he won’t
give us an interview either.
Okay, ready?So we’re knocking on his door.Hi, Mr. Abdelhadi,
Erica Johnson fromCBC.Do you have a minute to
answer a few questions about your operation? Just talk toBell.Why are you training your
salespeople to mislead people
at the door?Talk toBell.
Thank you very much.You are responsible for —-Please talk toBell.
Thank you very much. -They’re wearing
Bell
uniforms. You’re training people
to mislead customers. You can talk toBell.-Thank you very much.
-Why are you doing that? I’m not the qualified
person for the interview. Well, you’re training people,
sending them out door-to-door, they’re making promises
that they often can’t -deliver on.
-Thank you very much. Please tell us what you say
to customers who feel misled by your sales people. You can talk toBell.
Thank you very much. I really appreciate it. No answers at all? I really appreciate it. We would appreciate if you
would stop misleading people at the door, sir. Thank you very much.
You can talk toBell.I really appreciate your time. See ya. Erica:We would like to talk to
Bellon camera but afterweeks of asking, no luck.Instead,Bellsends
a statement saying,
“The examples of
the sales practises you
provided are in no
way aligned with
Bell’scommitment to providingthe best customer
experience possible.”
It also says Abdelhadi and his
Mox 1 crew will no longer be
sellingBellat the door.Ties severed for
breaches of
Bell’spolicies.Belladds, “We apologize
to anyone who may have been
adversely affected
by this conduct.”
As for Rhona, an
apology may not be enough.
The customer is
the be-all and the end-all. Erica:Misled
on price and speed,
she hasn’t ruled
out leaving
Bell. Don’t create somebody
who’s an unhappy customer right upfront because
that’s what’s happened. Erica:The deal at the
door hasn’t exactly made Gary
a satisfied customer either.Transparency and honesty
and integrity is a major part in keeping the customer. Erica:After
hours of fighting Bell,
the telecom says it will
give Gary some money back,
81 bucks.But it was never
about the money.
Well, a pot of gold
is many different things. I will be very happy
if this helps somebody. That’s my pot of gold. Erica:If you feel you’ve been
duped at the door or on the
phone by any telecom provider,
check out our
Marketplacewebsite and fight back.[ ♪ ] Erica:The dirty truth
about makeup.
Asha:So the next person that
tried on a blush tester
would be putting
that on their face?
Oh, yes. Erica:From brushes
and bronzers,
to lip gloss and lipstick,is it a case of tryer beware?That’s unbelievably disgusting. Erica:Coming soon
on your
Marketplace. [ ♪ ]

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100 thoughts on “Exclusive Hidden camera investigation: Misleading sales tactics for Bell services (Marketplace)”

  • In order to do quality sales
    Bell has to take only one step

    Just make a call to customer to verify all terms and conditions explained by sales rep are same as contract copy or not.

    That's it.

  • I had a interview at a company, Telus contracted to sell their products called “The acquisition group” for their new fibre optic cables. I found out it was a multi level marketing/pyramid scam. Only commission as a door knocker and once you meet a really easy goal you get promoted then you get to hire your own door knockers and make money off their commission then they get promoted to hire their own door knockers and you get promoted and move up and hire your own people to hire people to hire door knockers and so forth. Very weird that companies like Telus and seemingly Bell contract out to scams like this. Where commission hungry will say anything to get the sale.

  • Commission-only, door-to-door sales jobs are a waste of time and what little money such a seller might still have. Just don't do it.

  • Speeds need to be measured with a lan connection directly to modem for best results all these companys lie

  • Hey oral agreements aren't enforceable, stop being a mindless consumer and grow a brain, otherwise suck and it and throw more money away on being an ignorant moron.

  • LOL selling "speed" to these ignnorant people…. Ohh well they need to grow up and learn what they are buying and stop being a cry baby about it.
    They cannot guarantee you a min speed, that depends on networks other than bell to start with.
    Hopefully these people grow up and learn so they can save that money they worked for or they will just get suckered out of it.
    NO VERBAL CONTRACTS, anyone with a brain should know better.

  • It's my understanding that data travels at about the speed of light through copper. What fibre optics does is carry more data than copper, thus improving speed. It's not that the data moves faster in fibre, it's that you don't get slower speeds due too high bandwidth use in the neighborhood. So copper 300' to your house is just fine.

  • I called Bell cause I could not get Primus to get Bell to fix their lines. Bell said it was Primus's equipment. I was given a price over the phone of $84 a month for two years. I made a appointment for the installer to come in. They never showed up in the time slot I was given. I called Bell and the rep said they called but they never did. I had to argue to get a manager and explained to him I'm legally blind and I had my place in disorea and I can't have it that way. I was told the earliest they could have someone in would be Tuesday and this was Friday. I got a manager and he got me a appointment for sunday. I explained the problem of my sight. Two hours later a installer showed up. He spent four hours here he had to run a new line from the box two blocks away. The service was good I had no problem for six months till I was notified my price would go up aproximately $3.00. I called and the customer service people refused to do anything sighting their terms of service. I never recieved a copy of this and I could not read this any way. When i asked to speak to a supervisor I was told there was nothing they could do for me either. Long story short I left Bell. I wasa told I'd have to pay a early termination fee. I told them to nick off. Even if I pay this fee it's still alot cheaper then what they are ripping me off. Since I left I recieved 14 emails from Bell wanting me to come back. I recieved a letter from Kevin Cluettand a phone number. The letter asked me to call and discuse what Bell could do better. I called the number and asked for Kevin; I was told they have no way to put me through to him. What Bell does in the way they do business this was is actually FRAUD. Our government allows them to do this. Nothing but B.S.

  • even if you have fiber optic run into your house it won't make a difference unless your house is wired with fiber. as soon as you have to switch from fiber to a regular cable you lose all the advantages of fiber. it's another big scam. it's like attaching a 42" waster line to a garden hose, you caan't force all of that through a slower smaller line.

  • Mega BITS are more or less 10 times bigger than Mega BYTES….if they are selling Meg BITS…divide by 10 to work out your speeds.

  • Now that Bell are bed partners with Huawei, and since Huawei actually own the Bell Towers it won’t be long before customers will deal directly with customer service in China. That’s my thinking at the moment.

  • Big surprise… a guy named mohamed teaching people how to lie, cheat and rip off everyone! (Oh and a guy named abdul, it just gets better, with these endless corrupt f**king immigrants and their sleazy third world scams!)

  • – Century link sold me on 40Megabits on load balanced twin DSL lines….and i cant pull anything past 25 megabits, witch translates to 2.5mega BYTES download speed.

  • When companies want to be cheap and only pay on commissions, most definitely you would expect sales reps to feel pressure to make sales by doing anything. It is as simple at this. I place most of the blame on the companies for these ridiculous commission pay structures.

  • its not their first time been going on for yrs .. i had an experience with them was mislead by phone rep and well in the end i left them as soon as my bill was charged extra .. they tried to tell me i had contract i told them yes you broke it .. month later they tried to get me back with a 600 credit and i still not with them today .. this was a decade ago

  • You should also see the kind of job posts these contractors post on websites like Indeed and so on. They intentionally target University students and other young people and try to paint such a good picture of the job, maybe a CBS Investigation on that?

  • My dad had a contract with Comcast for 24 months, halfway through they raised his rates and said oh well. There is no other cable company around here in my part of the US, so it's a monopoly

  • Bell are scumbags, . After we switched to Rogers because of poor service and rising costs bell continued to send my family bill for 6 months for a service we were not using and even reported us to a collections agency. Called them 3 times to resolve it over those months and each time were told it was taken care of. After we threatened to sue, lo and behold the bills went away. Of course they still demanded we pay the "disconnection fee" for breaking contract and not returning the modem and TV box, which we did. As far as I know we never paid it but only because we brought up the lawsuit / lawyer thing.

    So many hidden fees and the customer service reps leave you on hold for long time, especially when you call to resolve a billing issue. still get regular marketing calls and sales people at our condo lobby, every time they do the sales pitch I tell them why we don't respect Bell as a company and will never use them again. Never again.

    Rogers is bad too but Bell is the worst of all of them. There's a special place in hell for employees at Bell, I hope the devil puts them on hold for eternity with a rude Indian person

  • I will not be around for much longer due to my age. But thanks to you younger folk, you make It much easier. We are in a new age now, an age where all the marketing is based on tricking and scamming people out of their money. It,s mainly the young entrepreneur who wants to make a name for him/herself and climb that ladder. Even If they have to lie, so they can stuff their bosses pockets with more and more money. watch out for the one,s that say. [ how are you today ] they are leaches. Malc UK

  • No company advertises that you'll get 50 mbps download speeds on wifi.

    That always means a cabled connection. Hence why she told her to do it on her phone, because the download speed would be significantly smaller. Just standing beside an inactive microwave can reduce your download speed on wifi.

  • crooks selling options and contracts and changing terms after 2-3 years if u make the mistake of not cancelling or renegotiating they smack you with sometimes 50% increase

  • Omg is door to door still somthing ppl do?

    Havent heard of BELL since The 90's

    If that dude should ever try to put his foot between The door, i would punch him and call The cops and say "hey someone just tried to get in my house"

    DUDES COMEON, WHY DO U LETT RANDOM PPL WITH A CLIPBOARD JUST GO INSIDE? CAN BE A MURDERER / RAPIST etc

  • I'm so happy CBC made this episode I used to work for Addella which is made.MOX1. They're a cult and very unethical and should all be shut down.

  • Bell is lying they are hiring more people like this scumbag my advise to all Canadian quit using bell use Canadian companies

  • During hurricane Dorian the service lines were ripped from parent’s house. We called Bell for three days non stop only getting a busy signal after going through three minutes of selecting options. Also no way to report an outage of this type online for emergency repair.

    Finally on Wednesday (previous Saturday was hurricane) we got an answering machine where we explained our lines are still down and need a bell service repair ASAP. It is now 11 days later, we have not heard from bell yet, we have switched service to Eastlink (local provider) and have cancelled automatic payment with Bell. Will be interesting to see how long they take to realize they are not providing service to this address nor being paid. I’m guessing they will finally call when it’s few months past due. Pathetic!

  • Are you serious… you are not duped or anything like that it's actually sad that people think they are being duped imbicles seriously
    YOU should of read the agreement
    And should understand how technology works YOU ARE getting faster speeds and better connectivity of course the fiberoptic doesn't go directly in to your house UNLESS is was built in 2019 doubt it, it is using old technology unless you want to dig up your house to upgrade… it's like trying to replace your electrical wiring for newer stuff… UNBELIEVABLE

  • They don’t care about long time loyal customers, it’s all about the new customer. So you end up playing the promotion game with 2 companies.

  • Never ever deal with salesmen who are paid by commissions as it creates a conflict of interest. Also, CBC should do a Marketplace on Internet providers who are using bandwidth throttling by using the QOS (Quality of Service) bit which they flag to max bandwidth for the speed test but turn it down for all other downloads.

  • I worked for a company like this in the UK/Ireland, the similarities are uncanny. They have the door-to-door sales or they have pop-up stalls in malls, shopping centers and on the high street. The cable/internet companies outsource their sales to a company called Credico, who have various franchises from Canada, US, UK, etc. They are a pyramid scheme and have many lawsuits against them.

  • I get it, it must be horrible to get scammed by clowns such as these but to me its unbelieveable that so many can get tricked by just about anything. I want a documentary about that, how can people natively be so gullable.
    I just assume it's mostly religion, social economic starvation and a superstitious culture.Sorry for my bad spelling, English is not my first language.

  • A sign in my garden warns salesman and people who trough commercial flyers, papers, or magazines in my postbox. The same for a religious sales pitch. They all warned they will be held hostage for a day. So I did.
    A lady and gentleman tried to sell me the delusion of religion. I invited them in to my backyard. Asked if they wanted something to drink. Went in to the kitchen and closed them in. And my backyard boxed in between big city walls from the early 1700. After I closed every door I went to the pub.
    After a couple of hours the police came to the pub to arrest me. The next day it was news in the papers and I was interviewed. By the question if I would do it again I said hell yes. Strange enough I do not have any salesman or invisible father sale pitches on my door.

  • Bell likes to rip you off had there sat dish ordered channel called to ask why wasn't working told me I needed 75 dollar upgrade a couple of months later I called to cancel they asked why told them because I needed to pay 75 dollar upgrade to get channels I wanted I got shaw dish hooked up then they said I was a perfered customer get it for free told them to late now same with cell phone how can another company give me a better deal half price I was paying 5 times the data still through bell towers

  • Bell are horrible company. I was having major internet issues for over a month and they kept telling me it's fine. Finally I had to freak and threaten a lawyer to get a technician out.and sure enough the technician said the lines outside the house and there bell box needs replacing and yet no compensation for no internet for a month

  • I have minimal service phone internet no tv still pay same amount. Bell Canada is a monopoly with mafia pricing since no competition

  • Here's a idea. The next time Bell, Rogers or whoever shows up at your door promising you a great deal if you sign a contract, ask for them to leave said contract with you so you have time to read it over before deciding whether to sign with them. If they refuse your request then at least you have a better idea who your dealing with before the fact rather than after.

  • I am with Teksavvy, they are cheap, and the service works just fine. No one calls to up sell me. Bell & Rogers are snake oil salesman. I wont touch their product or services.

  • Bell is the biggest rap off company ever when they give you offer with so Many beautiful promises after contract signed everything get change makes you to pay much more higher what you have told by bell before contract

  • I have one simple policy ! I'd don't buy anything by phone , at the door or in the mail.If I need your services I come find you, when and if I need something. Before I buy ,I will look your business online and read every word in your contract ,then wait 3 days before I deside.Trust me you would rather shoot yourself then try sell me anything.If there is flaw in your contract I will will turn your business upside down and make you regret every selling me B.S.

  • Gary: A pot of gold is many different things. I will be very happy if this helps somebody. That's my pot of gold.
    You helped me, Gary. I have canceled my Bell internet and I'm looking at the best option for changing my home phone at the moment. Once I am finished with Bell I am never going back.

  • should do a story on telus trying to charge a non refundale $400 extra for the first year… was not on the contract, was only supposed to be $200ish m/o. not over $600 m/o. now facing credit fail because its cheaper to cancell than to pay the acctuall bill for 2 months

  • All phone companies are scammers the worst services I had was Rogers and virgin and now after watching this I definitely won’t join bell

  • This was a certain company in Ontario. I have a rep in NB and absolutely no issues. Actually, he was there for me all the way. I would never buy directly from a store…only from a sales person at the door. They have better offers.

  • Lesson #1: Never do business with greedy crooks.
    If a Bell representative knocks at your door … just slam in their face. No need to be polite about it.

    A good old fashioned class action lawsuit is what this company deserves.

  • only students do this and its not fun work and u dont get paid , the motivater gets it and you get nothing, bell is an inferior service

  • She actually said "your speed will be like 50x way better" Who trained these people?? AND HOW DO YOU BUY SOMETHING FROM SOMEONE WHO CAN'T EVEN FORM A PROPER SENTENCE

  • When I sent my modem back they claimed they never received despite having the Canada post tracking number. I ended up paying $100 for the modem and I never when back to bell for internet service again

  • Never ever sign a contract from at the door. Unless it's a group of kids collecting cash for a charity or something like that, nobody will get money or a signed contract from me at my door.

  • according to US ISP the FTC and FCC increase their rates on the regular. they never decrease. so that bundle offer starting at $89 a month for 2 yrs climbs monthly to the regular rate then they switch you into new service packages without telling you so again your rate increases. its illegal to switch someone into a different service package without that customer's approval. phone companies went to court over this very same thing. its time to take ISP to court for illegal switching and falsifying rate increases because each time they do it they are breaking their contract.

  • Haha the Middle Eastern dishonest “sales trainer” got fired. “Talk to Bell, thank you, I appreciate it”. 🤣
    . well deserved

  • 1 mistake you made is testing the speed over WiFi and not wired as you will never get neer promised speed on WiFi you will only get that on a wired connection

  • We got duped at the door. They offered us a great low price and said it would be guaranteed for the entire length of the 2 year contract. Our bill went up the next month, and the one after that, and the one after that, etc. It went up from $105/mth to $184/mth within a year. Also, their fiber optic scam duped us too as we don't have fiber to the home, only to the node. So our internet speed did not improve over Rogers speed at all. We ended up cancelling with Bell and went back to Rogers, not like they're a whole lot better, but to me, someone lying to my face, while standing in my personal home looking me in the eye, vs someone lying to me over the phone seemed just wrong and immoral on a whole other level. Bell Canada should just be called Bell. This is not the Canadian way.

  • Bell mobility pissed mi of 20 years ago with this tactics,. After that I have moved all services to the competition (not Rogers) and never went back.We can only hurt them where it hurts- in the pocket.

  • I just got a $543 bill for one month of internet on the flex plan, since
    they call it flex they say theres no overcharges and get away with it. I
    downloaded the new call of duty that month and in total used 170gbs
    that month (the game was around 120gbs) because I wanted a game I
    purchased online Im now facing this huge bill! I called the incompetent
    customer service team and spoke with every manager who was there.. They
    keep telling me that im on the lowest most affordable plan they have and
    that the charges are legitimate so I must pay 3$ + per GB and not fight
    it or ill be going to collections. Ive been with bell all my life and
    like you have paid their outrageous fees and charges but enough is
    enough. Ive been scammed by Bell Mobility.

  • I just got a $543 bill for one month of internet on the flex plan, since
    they call it flex they say theres no overcharges and get away with it. I
    downloaded the new call of duty that month and in total used 170gbs
    that month (the game was around 120gbs) because I wanted a game I
    purchased online Im now facing this huge bill! I called the incompetent
    customer service team and spoke with every manager who was there.. They
    keep telling me that im on the lowest most affordable plan they have and
    that the charges are legitimate so I must pay 3$ + per GB and not fight
    it or ill be going to collections. Ive been with bell all my life and
    like you have paid their outrageous fees and charges but enough is
    enough. Ive been scammed by Bell Mobility.

  • This sales training sounds exactly like my experience at a certain cutlery sales firm… and they had sub par security leaving credit card info out in the open with no security cameras.

  • My family pays for one of the best bundles you can get for bell wifi, and for 6 years it has been worse then it is at my grandparents house.